Contact Methods – Live Chat, Email, Forms
Need assistance or have questions about WhiteBIT? Their dedicated support team offers multiple ways for you to get in touch, ensuring a smooth and supported trading experience:
- Live Chat: Get immediate support directly through the WhiteBIT platform and their support website. Perfect for quick answers and real-time assistance.
- Email Support: For more detailed inquiries or if you prefer written communication, you can send a message through their contact form or directly via their help center.
- Support Forms: WhiteBIT provides specific forms for different types of inquiries, such as KYC verification, security concerns, or general feedback. Using these dedicated forms ensures your request reaches the most relevant team for efficient resolution.
Don’t delay! Join the WhiteBIT community today using the referral code SAVE10 and take advantage of these incredible rewards and comprehensive support. Happy trading!
Support Availability & Response Time
Our dedicated support team at WhiteBIT is available 24/7, ensuring that no matter your time zone, help is just a click away.
Live Chat: Average response time under 15 minutes
Email Tickets: Responded to within 12–24 hours
We understand that timing is crucial in crypto — we’re here to support you quickly and reliably.
How to Reach the Right Department
To get the fastest support, please choose the right category when contacting us:
KYC & Account Verification: Select “Account Verification” in the contact form
Technical Support: Choose “Trading or Platform Issue”
Affiliate Support: Reach out via the affiliate dashboard or use the affiliate contact option
Where Else You Can Find Us
Stay updated and get help through our active WhiteBIT community channels:
Telegram (Official WhiteBIT Support)
Twitter/X (@whitebit)
Discord (For announcements and peer support)
Our teams monitor these channels frequently and they’re great for community discussions and updates.
Tips for Getting the Fastest Help
Include screenshots or screen recordings of the issue
Share your WhiteBIT user ID or registered email
Be as specific as possible (e.g. coin name, error message, timestamp)
Support for Affiliates and Traders – Separate Channels
We recognize that affiliates and traders have different priorities. That’s why we offer:
Dedicated affiliate support: For tracking referrals, commissions, and payout questions
Specialized trader support: For questions about deposits, withdrawals, order issues, and account security
Please contact the correct channel to ensure the most efficient service.
Submit a Ticket – Step-by-Step Guide
Need help from our support team? Here’s how to submit a request:
Go to our Support Center
Click on Submit a Request
Choose the relevant category (e.g. Account, Deposit, Affiliate)
Fill out all required fields clearly
Click Submit
You’ll receive a confirmation email with your ticket ID to track progress.
Feedback? How to Submit Product Suggestions
We value your input and are always looking to improve. To send feedback or suggest new features:
Use the Feedback Form available in your dashboard
Or email us with the subject line: “Product Feedback”
Your ideas help shape the future of WhiteBIT.
Trust & Transparency – How We Handle User Concerns
At WhiteBIT, every support request is treated with care and logged in our system. If a matter requires escalation, it’s handled by a senior support agent. We provide clear communication throughout, so you’re never left in the dark.
Security Tips When Communicating with Support
Never share your password or private keys
Ensure you’re using the official WhiteBIT website and verified support links
When in doubt, confirm via live chat or our verified social profiles
Your security is our highest priority.
Language Support Options
WhiteBIT offers multilingual support to better serve our global user base. We currently provide assistance in:
English
Spanish
Ukrainian
Russian
Turkish
Users are auto-routed to available agents based on their language preferences.
Final Note – We’re Here to Help, Anytime
Crypto markets never sleep — and neither does our support. Whether you’re joining WhiteBIT with the referral code “SAVE10” or already part of the community, we’re here for every step of your journey.
Need help now? Contact us via live chat or email. We’re always ready to assist.